Comments for Telizent Blog http://blog.telizent.com Intelligent Telecom Management & Migration Thu, 20 May 2010 17:07:31 +0000 http://wordpress.org/?v=2.9.2 hourly 1 Comment on Optimizing Communication Between Customers and Vendors by KPO India http://blog.telizent.com/optimizing-communication-between-customers-and-vendors/2009/09/comment-page-1/#comment-1743 KPO India Thu, 20 May 2010 17:07:31 +0000 http://blog.telizent.com/?p=67#comment-1743 Thanks for the very well-written post. The concept of using a service portal seems like a good idea because it allows people to accomplish multiple tasks with little effort. I agree with you that educating them about the proper way to communicate requires first understanding their way of communication. This way, they will offer little or no resistance when you try to teach them to do things differently for the better. Thanks for the very well-written post. The concept of using a service portal seems like a good idea because it allows people to accomplish multiple tasks with little effort. I agree with you that educating them about the proper way to communicate requires first understanding their way of communication. This way, they will offer little or no resistance when you try to teach them to do things differently for the better.

]]> Comment on How Can an Enterprise’s Communication Architecture Accelerate Business? by KPO India http://blog.telizent.com/how-can-an-enterprises-communication-architecture-accelerate-business/2009/10/comment-page-1/#comment-1742 KPO India Thu, 20 May 2010 16:59:22 +0000 http://blog.telizent.com/how-can-an-enterprises-communication-architecture-accelerate-business/2009/10/#comment-1742 Great post. Illustrating how a call center's system works allows employees to understand how they contribute to the company's growth and development. They also get a better sense of how technology, such as high quality video, helps to improve the company's inner workings. Great post. Illustrating how a call center’s system works allows employees to understand how they contribute to the company’s growth and development. They also get a better sense of how technology, such as high quality video, helps to improve the company’s inner workings.

]]> Comment on Economics of Virtualization: Hitting a ROI Home Run for Broadband Service Providers by KPO India http://blog.telizent.com/economics-of-virtualization-hitting-a-roi-home-run-for-broadband-service-providers/2009/10/comment-page-1/#comment-1741 KPO India Thu, 20 May 2010 16:54:24 +0000 http://blog.telizent.com/economics-of-virtualization-hitting-a-roi-home-run-for-broadband-service-providers/2009/10/#comment-1741 "...communication technology investments aid in the retention of customers." I agree; a lot of call center companies are often afraid to take risks such as purchasing, installing and maintaining various new electronics for call handling due to the costs involved. They should see this technology as an investment that pays for itself; the benefits offered by communication technology far outweighs the costs because it makes call handling efficient for agents, which translates to satisfied (and loyal) customers. “…communication technology investments aid in the retention of customers.”

I agree; a lot of call center companies are often afraid to take risks such as purchasing, installing and maintaining various new electronics for call handling due to the costs involved. They should see this technology as an investment that pays for itself; the benefits offered by communication technology far outweighs the costs because it makes call handling efficient for agents, which translates to satisfied (and loyal) customers.

]]> Comment on Technology Projects Require Applying the Project Management Methodology by PM Hut http://blog.telizent.com/technology-projects-require-applying-the-project-management-methodology/2009/12/comment-page-1/#comment-106 PM Hut Fri, 04 Dec 2009 19:10:28 +0000 http://blog.telizent.com/technology-projects-require-applying-the-project-management-methodology/2009/12/#comment-106 It always amazes me that in this day and age, there are still some people out there that <a href='http://www.pmhut.com/we-don%E2%80%99t-need-no-project-managers' rel="nofollow">don't believe</a> that formal Project Management will increase productivity. As your title states, PM is now "required" for technology projects, and it's not a luxury anymore. PS: Good luck with your PMP exam! It always amazes me that in this day and age, there are still some people out there that don’t believe that formal Project Management will increase productivity. As your title states, PM is now “required” for technology projects, and it’s not a luxury anymore.

PS: Good luck with your PMP exam!

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